Shipping policy

Thank you for choosing OOTDDRESSY. We are committed to delivering your items safely and promptly. Please read the following shipping policy carefully before placing your order.

I. Order Processing Time

Orders are typically processed and shipped within [1–3] business days after successful payment.

Order processing time does not include weekends, public holidays, production time for pre-sale items, or processing time for customized items. Pre-sale, customized, or specially marked items will be shipped according to the timeframe indicated on the product page.

If an order contains items with different shipping times, we may ship them in separate batches depending on the situation. Should an order be delayed due to stock shortages, payment verification, or other reasons, we will make every effort to notify you using the contact information provided in your order.

II. Shipping Regions

We currently ship to [List countries or regions, e.g., the United States, Europe, Canada, the UK, Australia, Malaysia, Southeast Asia, and other serviceable areas].

Delivery may not be available for certain remote areas, P.O. Boxes, military addresses, or locations subject to shipping restrictions. If you cannot select a specific shipping address at checkout, it means we do not currently offer delivery services to that location.

III. Shipping Methods and Delivery Times

Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout based on the delivery address, package weight, and product type.

General estimated delivery times are as follows:

Standard Shipping: Approximately [7–15] business days after shipment
Express Shipping: Approximately [3–7] business days after shipment
Other Shipping Methods: Subject to the estimated time displayed at checkout

The times listed above are estimates only and do not include order processing time, customs clearance, public holidays, severe weather, peak shipping periods, or other delays beyond our reasonable control.

IV. Shipping Costs

Shipping costs are calculated based on the destination country or region, shipping method, package weight, and order total, and will be displayed at checkout.

If a free shipping promotion applies, the specific conditions, eligible regions, and applicable shipping methods will be subject to the details provided on the promotion page or at checkout. V. Shipment Tracking

Once your order has shipped, we will send a shipment notification and tracking information to you via [service@ootddressy.com], provided the carrier offers such tracking services.

Tracking information may take [24–72 hours] to update. If there is no change in tracking status for an extended period, please contact the carrier first or reach out to us via [customer service email].

VI. Customs Duties, Import Taxes, and Other Fees

International orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or other charges levied by the customs authorities, government agencies, or carriers of the destination country or region.

Unless the checkout page explicitly indicates that these fees have already been collected, they are generally not included in the product price or shipping costs and may need to be paid by the recipient. Customers may be held liable for any costs arising from the return or destruction of a package, or additional fees incurred, due to a refusal to pay customs duties, import taxes, or other charges.

Customs clearance times are beyond OOTDDRESSY's control. Customers are responsible for providing accurate, complete, and truthful delivery information and for cooperating with local customs authorities or carriers to complete the clearance process.

VII. Delivery Address

Please carefully verify the recipient's name, phone number, full address, and postal code before placing an order.

If your order has not yet shipped, please contact us at [service@ootddressy.com] as soon as possible to request an address change. Once an order has shipped, we cannot guarantee that the delivery address can be modified or the package intercepted.

Customers may be responsible for costs associated with returns, re-shipments, or additional shipping fees resulting from incorrect or incomplete addresses, inability to contact the recipient, refusal of delivery, or multiple failed delivery attempts.

VIII. Delayed, Lost, or Damaged Packages

If you have not received your package beyond the estimated delivery time, please first check the latest status using the tracking number and contact us for assistance.

If you notice significant damage to the outer packaging upon delivery, please raise the issue with the carrier before signing for the package whenever possible, and retain the packaging, the item(s), and relevant photos for investigation purposes.

For packages confirmed lost or damaged during transit, we will provide reasonable assistance based on the carrier's investigation findings and applicable laws. We cannot be held liable for delays or losses caused by carriers, customs authorities, or other third parties.

IX. Force Majeure

Deliveries may be affected by adverse weather, natural disasters, public health emergencies, war, strikes, transportation disruptions, customs delays, logistics system failures, or other events beyond our reasonable control.

In such cases, estimated delivery times may be extended; we will provide assistance to the extent reasonably practicable.

X. Returns and Refunds

Please refer to our Returns and Refunds Policy for detailed information regarding returns, exchanges, order cancellations, and refunds.

Special return and exchange conditions may apply to certain items, such as customized products, pre-sale items, clearance items, or products that have been used, washed, or damaged.

To inquire about shipping or order status, please contact us via the following channels:

Customer Service Email: [service@ootddressy.com]
Website: https://ootddressy.com