Customer Care
How can we help?
Find clear answers about fit, orders, shipping, returns, payments, and choosing a dress for your next occasion.
Still unsure? Our team can help you before or after your order.
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Sizing & Fit
How do I choose my size?
Measure your bust, waist, and hips, then compare them with the size chart on the individual product page. Visit our Size Guide and How to Measure pages for help.
What if I am between sizes?
Compare all of your measurements with the product-specific chart. Depending on the fabric and construction, choosing the larger size and arranging professional tailoring may provide the best fit.
Shipping
How long does shipping take?
Processing information and delivery estimates are shown on the product page or at checkout. Delivery begins after dispatch and may be affected by customs, holidays, weather, or carrier delays.
Will I receive tracking?
When tracking is available, it is sent after dispatch. Please allow 24–72 hours for the first update to appear.
Orders
Can I change or cancel my order?
Contact us as soon as possible after ordering. Changes or cancellations cannot be guaranteed once processing has started or the order has been dispatched.
What if my order arrives damaged or incorrect?
Send us your order number and clear photos of the item and packaging so we can review the issue and provide next steps.
Returns
Can I return a dress?
Return requests must be submitted within 14 days of delivery. Items must be unworn, unwashed, undamaged, and returned with original tags and packaging.
Which items cannot be returned?
Customized, preorder, and sale items, plus items that have been worn, washed, altered, damaged, or returned without original tags, are not eligible for return.
Payment
Which payment methods are accepted?
Available payment methods are shown at checkout and may vary by destination, currency, and order details.
Custom & Preorder
Can I order a customized or preorder dress?
Availability and timing depend on the product. Check the product page or contact us before ordering to confirm the available options.
Need a little more help?
Tell us your order number or measurements and our customer service team will help you find the next step.
Email: sales@ootddressy.com
Phone: +86 18200680404