Track Your Order
Once your order has been dispatched, we will send tracking information to the email address used at checkout, when tracking is available.
How to track your order
- Find your shipping confirmation email.
- Click the tracking link or copy the tracking number into the carrier's tracking page.
- Allow 24–72 hours for the first tracking update to appear after dispatch.
Tracking information has not updated
It is normal for tracking to remain unchanged while a package is moving between facilities or waiting for customs processing. Please check again after 24–72 hours.
My order has not arrived
First, check the tracking status, delivery address, mailbox, reception area, and any delivery notice. If the order is past the estimated delivery window, contact us with your order number and tracking number so we can help investigate.
I cannot find my tracking email
Please check your spam, promotions, and junk folders. If you still cannot find it, contact us with the email address used for the order and your order number.
Important
Tracking updates and delivery dates are provided by the carrier and may be affected by weekends, holidays, customs, weather, or other carrier delays. For address changes, returns, or refunds, please review the relevant policy or contact us before sending the package back.